Shipping Policy

Frost Buddy is committed to providing a clear and dependable shipping experience for every order. Below you will find details on how we handle order processing, shipping options, delivery timelines, and how to address any issues that may arise.

Order Processing

After you place an order for Accessories, Drinkware, or New Arrivals at Frost Buddy, we immediately verify your payment and confirm product availability. Your items are then carefully picked, securely packed, and prepped for shipment.

Order processing typically takes 1-3 business days. Please note that processing may extend beyond this timeframe during weekends, holidays, promotional events, or periods with exceptionally high order volumes.

Shipping Methods and Fees

Shipping fees and available options depend on your delivery location, the products ordered—including items from the Thicc Buddy or Backpack Buddy collections—and the selected shipping service. All applicable shipping charges will be calculated and displayed at checkout.

When active, any shipping promotions will apply eligibility or exclusion rules as described in the promotion’s terms.

Delivery Timeframes

Once your order has been processed, it generally takes 5-10 business days for your package to be delivered. Delivery durations are estimates and can be impacted by carrier operations, weather conditions, customs processing for international shipments, and other factors beyond our control.

Tracking numbers are provided whenever possible to help you monitor your shipment. Please be aware tracking information might not update immediately after handoff to the carrier.

Shipping Address Accuracy

To avoid shipping delays or delivery failures, please carefully review your shipping address before submitting your order. Incorrect or incomplete addresses may cause late delivery, failed delivery attempts, or returned packages.

If you discover an error in your shipping address after purchase, contact Frost Buddy promptly via our Contact Us page. Changes to delivery addresses cannot be guaranteed once the order is in processing or has shipped, but we will assist as best as possible.

Tracking and Resolving Delivery Issues

Use your provided tracking number to monitor your package’s progress. If your shipment is delayed, shows as delivered but you have not received it, or you experience any other delivery problems, please reach out to Frost Buddy through our Contact Us page.

We may ask for order and shipment details to investigate and resolve your issue promptly.

Lost or Damaged Shipments

If your package arrives damaged or you believe it has been lost, notify Frost Buddy immediately through our Contact Us page or by emailing jos hill552214@outlook.com. Please retain all packaging and provide photos or relevant information to help us assess the situation and guide you through the next steps.

International Orders

For shipments outside the United States, customs duties, import taxes, brokerage fees, or other charges may apply according to your country’s regulations. These additional fees are typically the responsibility of the recipient unless stated otherwise at checkout.

Customs processing and local delivery procedures can also extend transit times for international deliveries.

Multiple Shipments and Product Availability

Some orders may be fulfilled in multiple shipments depending on inventory and fulfillment logistics. Separate tracking information will be provided for each package.

If any item in your order becomes unavailable after purchase, Frost Buddy will contact you to discuss your options, which may include refunds or alternative product choices.

Need Assistance?

If you have questions related to shipping, delivery, or tracking your order from Frost Buddy, please visit our Contact Us page for support. Providing your order number and tracking details will help us assist you efficiently.